Back-Office

Discover Discover

Experts who will defend you, all the way.

Monext’s back office teams examine litigation files, defending your interests in cases in which a transaction is challenged, whether or not it is a result of fraud.

Support for our retailer clients.

We offer you 360° support, ranging from the creation and management of your merchant contracts and your payment terminal fleets to the monitoring of remote collection and your acquisition flows.

Flexibility is our watchword. We adapt fully to your situation and can manage cases between back offices or directly with you.

You can count on our teams’ international expertise to manage merchant disputes on CB, Visa and Mastercard networks but also for Diners, JCB, China Union Pay, Alipay and Wechatpay.

Support for our bank and fintech clients.

5,000 cases per month, €1 million per month (financial risk).

On your behalf, we manage complaints and fraud claims from your cardholders. Our back office is certified PCI-DSS and our solutions are designed to foresee and meet the requirements arising from DSP2 and from the different networks.

We can also offer you a range of card-related services: manufacturing monitoring, analysis of rejected transactions and processing of urgent data for your cardholders (changes to ceilings, green list shifts, card cancellations, etc.).

You can count on our teams’ flexibility and their ability to assist your cardholders across Europe.

As our solutions are fully transparent, you can take control at any time by viewing the various claims in real time.

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